Presentations and Workshops

Practicing Human Centered Design at the Department of Veterans Affairs
Auckland UX Meetup, 2018
Auckland, New Zealand
Presentation (PDF, 4.5MB)

Service Design Workshop
Co-facilitation with Jeneanne Rae (Deloitte)
Design Thinking Conference, 2017
Austin, TX

Various, Department of Veterans Affairs, 2015-2017

  • HCD 101 Training, Denver, Minneapolis, San Francisco, Washington DC, Oklahoma City
  • Utilizing Personas and Journeymaps Workshop, Washington DC
  • Veterans Panel Curator and Moderator, VA Leadership Conference, Washington DC
  • Design Mentor, VA BrainTrust Hackathon: Innovations for PTSD and mTBI, San Francisco

Techniques for prioritizing, road-mapping, and staffing your web site: a feature prioritization primer
Museums and the Web, 2009
Indianapolis, IN
Presentation (PDF, 14MB)

People-Centered Design: Creating Cost-Effective Websites
Co-presenter with Katrina Alcorn (Autodesk)
Commonwealth Club, 2008
San Francisco, CA
Video presentation

People-Centered Design: Creating Cost-Effective Websites
Co-presenter with Katrina Alcorn (Autodesk)
Wallace Foundation Arts Grantees Conference, 2008
San Francisco, CA

The Open Architecture Network: a web-based workspace for global architectural collaboration
Co-presenter with Josh Williams (Twitter)
Designing User Experiences (DUX), 2007
Chicago, IL